Thesis
Primary Author
DEREK KIPSANG ROTICH
Subject Category
Employee relations and productivity
Institutional ID
MIUC-REP-339

EFFECT OF EMPLOYEE RELATIONS ON STAFF PRODUCTIVITY: A CASE OF BORESHA SACCO, ELDORET

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Abstract

The purpose of this study is to establish the effect of employee relations on staff productivity at Boresha Sacco, Eldoret. The study was guided by these objectives: To examine the prevalence of conflicts among Boresha Sacco employees; To establish the disputes resolutions mechanisms used to settle conflicts at Boresha Sacco; To determine how employee relations, affect Boresha Sacco employees’ productivity. The study was anchored on Employee-Organization Relationship; Unitary Theory and Equity Theory.The study used descriptive survey design and quantitative research approach. The target population is staff from Boresha Sacco. All the 35 employees were involved in the study since it was a census method.Data was collected using questionnaires and analyzed using SPPS version 26. The findings of the study established that the prevalence of conflicts was high and was negatively impacting the productivity of the Sacco. Most of the staff had experienced regular conflicts at some point and they considered their workplace environment as very toxic. However, some staff were at peace with some of their colleagues who were friendly and helpful team players. The study also revealed that the most common workplace conflicts included discrimination, verbal abuse, fights, sexual harassment, bullying, harassment and psychological torture. The study recommended that the management of the Sacco should encourage team building, staff development, reward the best performers and include staff in decision making.

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