Given that Carrefour supermarket's services are more important to its customers, creditors,
workers, and suppliers, the study looked at the relationship between agency cost and the financial
performance of Kenyan retail firms. a Carrefour supermarket case. Agency theory served as the
theoretical foundation for investigation. It made use of positive sampling techniques, including
frequencies, means, and standard deviations. The relationship between agency costs and the
financial performance of Kenyan retailing firms was evaluated using inferential statistics, such as
regression analysis and correlation. a Carrefour supermarket case.
According to the research, Carrefour Supermarket had a strong and favourable connection with
its suppliers, employees, customers and creditors. Two Carrefour supermarkets were the subject
of study that are located in Karen, Nairobi, Kenya. The study recommended Carrefour
supermarkets to conduct more study on what specific physical environments will draw more
customers to their supermarkets, places of employment, or suppliers of goods and services. They
should next ensure that they apply this information to enhance their services cape.
Carrefour should strive to maintain an operational standard for them. The way they handle their
customers, employees, suppliers, and creditors, their offers or reduced prices for goods, the
cleanliness of their surroundings and their products, the good quality of the air and the space, and
the appropriate management of their financial situation were all found to be important factors in
ensuring the satisfaction of their staff, creditors, suppliers, and customers. Using primary or
secondary data for other retail centers, including Naivas, Shoprite, or Walmart supermarkets, more
research might be done in other shopping center.